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momox is an online purchasing service for used books, CDs, DVDs and games. At momox.de, you can sell your used items quickly, easily, conveniently and securely at attractive fixed prices.
Selling on momox offers you a range of benefits:
Auctions often cost fees, time and sometimes your nerves, only to find out in the end that the desired amount was not reached or the bids were not received. We offer you a guaranteed fixed price for each item based on the current market price.
With momox, you can quickly and easily turn entire collections into money: check prices online, package up your items and get paid. It doesn’t get any easier than that!
Our app for iOS and Android even turns your smartphone into a scanner for your items.
We cover the shipping costs. You can even have your package picked up at your home free of charge with DHL.
Selling at momox is child’s play: simply enter the barcode or ISBN number of the book, CD, DVD or game you’d like to sell into the corresponding field on momox.de, or scan it with our free momox app for iOS and Android. The purchase price for your item will then appear immediately.
You can then place the item in your sales basket and repeat this step until all the items you wish to part with are in the sales basket. Once you have reached the minimum purchase value of EUR 10, you can complete the sale via your sales basket.
More information: Here’s how it works
Completing your sale is straightforward and takes just a few minutes:
Once you have placed all the items you want to give a new home into the sales basket, click on ‘Complete sale’.
If you are not yet logged in, log in now with your email address and password. If you’re using momox for the first time, you need to register first. Registration is free and only takes a minute.
In the next step, you can opt for free pick-up or free shipping with DHL.
Now you can complete your sale.
If you have opted for free shipping, all you have to do is print out your delivery note and the package label. Take your parcel(s) to a post office branch.
And you’re done! In a few days, you will receive a payout notification from us and can opt for a bank transfer or a voucher for our medimops shop.
Our recommendation: within Germany, we offer you two attractive shipping options with the free DHL package labels and the free DHL pick-up service.
If you do not wish to take advantage of our free shipping options, you can of course also send your parcel at your own expense. Please note that in this case we do not assume any shipping costs or offset them against the sales proceeds.
The delivery note contains important information to make it easier for our employees to process your sale. The delivery note is filled out automatically; all you have to do is print it out and enclose it with your parcel. If you don’t have a printer, you can also write out the delivery note by hand. It should include the following information:
Order number
Your address
Number of items and total price
Date and signature
Every item that reaches us is carefully checked by us. As soon as we have accepted your items, you can decide whether to transfer the amount to your account or issue it as a shopping voucher for our medimops.de online shop. If you have not decided after three days, we will transfer the amount automatically.
If we have received items from you that do not comply with our purchase conditions, payment for the remainder of the sale will be made as soon as you have informed us of your decision on what to do with the items. In this case, you have the option of deciding whether to have the items returned to you for a fee or to leave the items with momox. If you select the return, the shipping costs of EUR 4 per sale will be deducted once from the sales proceeds of your remaining items. This amount is a small portion of the actual costs.
If you decide to leave the items with momox, we can resell them as ‘acceptable’ or recycle them directly. This process will be our last attempt to reuse these items or to continue using the resources as part of the circular economy. In both cases, we will donate the proceeds to selected charitable organisations.
are calculated with the help of a pricing algorithm, taking into account various factors. Key factors include our experience of supply and demand, our shipping, inspection and storage costs and a deduction for risk. The purchase price can be very different depending on the stock of an article and its current demand. Our prices are recalculated several times a day.
We’re simplifying the process of logging into your momox user accounts.
Until now, the log-ins for the sale of books and media or clothing were separate. We’re now changing this. From 26 May 2021, an email address and password will be all you need to log in to momox.de. To this end, we are also combining your personal details such as title, name, address and bank details of your user accounts.
For this, you need to confirm our updated Terms and Conditions. Simply log in to momox.de. You will then see an information window asking for confirmation.
Please note: Books and media are part of one package, clothes are another. Both sales must still be completed separately and sent separately.
Do you have any questions?
Feel free to contact our customer service team at meinprofil@momox.de
We buy items in the areas of books, CDs, DVDs and games (PC and console games). The prerequisite for purchase is that your product has a barcode (EAN) or an ISBN number, which can be found on the item, and that it complies with our purchase conditions.
Because of this, if we are unable to resell an item despite our efforts, we will recycle it. You can also opt for recycling directly. In both cases, we will donate the proceeds to selected charitable organisations.
We are happy to buy VHS and audio cassettes (MCs). Please ensure that any VHS tapes are still in their original packaging and unopened. We have no way of checking whether there is any self-recorded or harmful content on VHS tapes that have already been used.
We also like to buy vinyl. It is important that all items have a barcode.
You are welcome to send books, CDs, games and DVDs in one package.
Please send used branded clothing in a separate package to our Fashion Purchasing team. You can print out a free DHL label for shipping when you complete your sale at momox.de/kleidung-verkaufen.
Yes, we also buy branded clothing. Take a look at our fashion purchasing page at momox.de/kleidung-verkaufen/.
Many items are very popular when it comes to resale, while others are in low demand, which is why we don’t purchase them.
We will not accept items that we do not expect according to the sales basket or items that have not been entered on momox, as they cannot be processed. Unfortunately, we cannot offer a payout or free return for these items. In return, we do not charge any costs for processing or disposal.
Unfortunately, we cannot purchase items that do not meet our purchase conditions. Items that we resell via medimops.de in a ‘good’ or ‘very good’ condition find a new home more quickly than items of poorer quality. If we are unable to purchase your items, we will send you a message explaining the reasons for the rejection. In this case, however, we would still like to offer you sustainable options for your items. You can then choose from three different options.
Firstly, you can opt for the return of your items for a fee. The shipping costs of EUR 4 will be deducted from the sales proceeds of your remaining items. The amount is a small portion of the actual costs incurred for the insured shipment of parcels with DHL and logistics expenses during processing. We will cover the remaining costs. The return of your items is generally carried out as an insured parcel with DHL.
Alternatively, you can leave the items with momox. In this case you will not incur any further costs. If an item is classified as ‘acceptable’, we can try to find a new owner for it. This process will be our last attempt to reuse such items as part of the circular economy. Unfortunately, items in a (very) good condition are often more popular. Because of this, if we are unable to resell an item despite our efforts, we will recycle it. You can also opt for recycling directly. In both cases, we will donate the proceeds to selected charitable organisations. Find out more
Please note that your decision will affect all items that are not of sufficient quality. If your shipment also includes articles that are in a (very) good condition, you will of course receive the pro rata purchase price.
Please send your sold clothing parcels to momox at the following address:
momox SELogistics Centre – FASHION
Am alten Flughafen 100
04356 LeipzigGermany
Did you sell books and media items to momox? Then send your parcels with these items to:
momox SELogistics Centre – MEDIA
Am alten Flughafen 100
04356 Leipzig
Germany
It is not possible to bring your items directly to us. We can only process your parcel if you send it to us by post.
We take care of the postage for all shipments from Germany. Simply select the shipping option ‘Free shipping label’ during the sales process.We also cover the shipping costs for sales from France, Austria, Belgium and the United Kingdom. Please use our country-specific marketplaces for this: www.momox.at (Austria), www.momox.fr (France and Belgium)
Did you know? Within Germany, your parcel/ shipping is now climate-neutral.
We ship all our parcels in Germany with DHL Go Green. This means that all parcels that you send to us with the free shipping label are climate-neutral. That’s over two million parcels a year! This is another step towards reducing our environmental footprint.
No printer? No problem! Shipping is even easier! You will also find a QR code together with your shipping documents. Simply show this on your mobile phone at the DHL Shop. DHL will take care of printing and labelling your package.
By the way: when shipping with a QR code, you do not need to include a delivery note. This not only solves your printer problem, but also saves paper and protects the environment.
Unfortunately, we cannot accept parcels that are sent freight collect, as the post office charges us EUR 15 per parcel. These parcels will be returned directly to you by us without further processing.
Please therefore take advantage of our offer of free collection or free parcel shipping.
If you hand in your parcels at the post office (DHL), the shipment must weigh no more than 31.5 kg.
To be able to send multiple packages, first print a label and then select the sublink ‘Create another label’. It is important that all the labels have a different shipment number. Please do not copy labels under any circumstances. Please also note that a maximum of five packages can be sent per sale.
Every item that reaches us is carefully checked by us. As soon as we have accepted your items, you can decide whether to transfer the amount to your account or issue it as a shopping voucher for our medimops.de online shop. If you have not decided after three days, we will transfer the amount automatically.
If we have received items from you that do not comply with our purchase conditions, payment for the remainder of the sale will be made as soon as you have informed us of your decision on what to do with the items. As we also want to offer you sustainable options for these items, you can choose from three options. You can decide whether to have the items returned to you for a fee or to leave them with momox. If you select the return, the shipping costs of EUR 4 per sale will be deducted once from the sales proceeds of your remaining items. This amount is a small portion of the actual costs. If you decide to leave the items with momox, we can resell them as ‘acceptable’ or recycle them directly. This process will be our last attempt to reuse these items or to continue using the resources as part of the circular economy. In both cases, we will donate the proceeds to selected charitable organisations.
No. For security reasons, we only work with bank transfers and medimops vouchers.
During the sale, you will be asked whether you have a voucher code. If you have received a code from us, you can enter it in the field provided. You will then receive the corresponding amount in addition to your payout.
Please note that if you redeem a voucher code, payment for your sale can only be made by bank transfer. This removes the option to select the medimops voucher.
Here are four tips to help your items arrive safe and sound.
Outer packagingPlease use sturdy outer packaging for your parcel. Suitable packaging material can be obtained from a DIY store or post office branch, for example. If you use a used box from your last order, please make sure that there is no old shipping label on it.
Packaging sizeYour parcel should not be too large compared to its contents to prevent your items in the parcel from moving around and becoming damaged.
PaddingIdeally, pad your items with newspaper or bubble wrap. Please refrain from using small pieces or sharp-edged material.
Securely seal parcelIt is best to use wide parcel adhesive tape to seal your parcel properly. For heavy parcels, a cross around the middle provides additional stability.
Please check:
Are you logging in with the same email address you used to register with momox?
Is the password correct? If you have forgotten your password, you can have a new one sent to you.
If it still doesn’t work, please send a short email to kontakt@momox.de. We will be happy to help you!
This may be due to the following reasons:
The email is located in one of the following folders in your mailbox: ‘Spam’, ‘Junk’ or ‘Social networks’. → Please check your spam folder.
The spelling of the email address was incorrect. → Please request a new password using the correct email address.
You are unable to receive emails because your inbox is full. → Please empty your inbox and request a new password again.
Would you like to have the momox app with you at all times on your smartphone or tablet and use our barcode scanner to easily scan your items in seconds? Visit the App Store or Google Play Store and download the momox app. Find out more about the momox app here.
The barcode scanner in the momox app scans the ISBN barcode on your books, CDs, DVDs and games using the camera on your smartphone or tablet and shows you the purchase price of your items immediately. The barcode scanner has a practical light, so you can use the momox app even in rooms with poor lighting.
Download the momox app, open the app and click on the three dots in the top-right corner of the screen. Select ‘Settings’ and activate the slider next to ‘Push notifications’. You will then receive regular push notifications about attractive momox promotions, exclusive app promotions and new app updates and features. You can unsubscribe from push notifications at any time. To do so, simply click on the slider next to push notifications in the ‘Settings’ menu item in your momox app again.
Some items are refurbished and resold, for example via our own shop medimops.de or marketplaces such as Amazon or eBay.
Our sustainable business model enables our customers to actively support the circular economy with every sale, giving second-hand products a new life and saving valuable resources. Careful use of the earth’s natural resources is essential for preserving our environment. This is why we need to handle them particularly responsibly, using them for as long as possible or recycling the materials used.It is therefore important to us to give all articles the chance of a second life. We have found a way to reuse items that do not fully comply with our purchase conditions, while at the same time actively supporting sustainable projects and taking joint responsibility for the environment. As a result, we donate to selected aid organisations every quarter (beginning in 2021).
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