QUESTIONS AND ANSWERS

Do you have any questions? We have the answers!

BRIEF OVERVIEW

Select a topic you have a question about and go straight to the answer:

1. GENERAL QUESTIONS


1.1. What is momox?


1.2. What are the benefits?


1.3. How does it work?


1.4. How do I complete the sale?


1.5. How can I send my items?


1.6. What is the delivery note about?


1.7. How do I get my money?


1.8. How are the prices determined?


1.9. Can I use a login to sell books, media and clothes?


2. WHICH ITEMS ARE PURCHASED?


2.1. Which items do you buy and which ones don’t you buy?


2.2. Do you also buy records or video cassettes?


2.3. Can I sell several types of products at once, such as books, CDs and used branded clothing in one package?


2.4. Do you also buy other things, such as Lego or clothes?


2.5. Some of my CDs are a bit worse for wear. Can I still sell them to you?


2.6. Why is my item not included in your range of products on offer?


2.7. What happens to items that are sent to us as part of a sale but have not been entered in the sales basket via EAN or ISBN?


2.8. Items that do not meet the purchase conditions.


3. QUESTIONS ABOUT SHIPPING AND PAYOUTS


3.1. What is the delivery address?


3.2. Who pays for postage?


3.3. I don’t have a printer. How can I send my parcel?


3.4. Can I send my parcel freight collect?


3.5. What is the maximum weight of a parcel if I send it myself and how many parcels can I send per sale?


3.6. What is the minimum purchase value?


3.7. How fast can I get my money?


3.8. Are there other payment methods, e.g. PayPal, cash or cheque?


3.9. I have a voucher. How can I redeem it?


3.10. How do I package my items properly?


4. QUESTIONS ABOUT THE WEBSITE


4.1. I can’t log in.


4.2. I clicked ‘Request new password’, but still haven’t received an email.


5. QUESTIONS ABOUT THE APP


5.1. How can I download the momox app?


5.2. How does the barcode scanner work in the momox app?


5.3. How do I receive push notifications from the momox app?


6. MISCELLANEOUS


6.1. What do you do with the purchased items?


6.2. Which countries do you buy items from?


6.3. How does Momox contribute to environmental protection?


6.4. How can I subscribe to the newsletter?


6.5. How can I unsubscribe from the newsletter?


Your question could not be answered? Our customer service will be happy to help you!